frequently asked questions
CONSIGNMENT
Selling Fees:
10% on loose diamonds
20% on luxury watches
30% on fine jewelry with a list price of $1,000 to $4,999
25% on fine jewelry with a list price of $5,000 to $9,999
20% on fine jewelry with a list price of $10,000 and up
There are no additional fees!
Your items go through the first round of authentication and pricing that begins with any images and documents that you can share with us. Based on them, we will provide you with an initial quote range. Once we have your approval, we’ll take possession of your items and do a second round of authentication & pricing. Then we’ll contact you for your approval to list your item. If you decline, we’ll send the items back to you.
Unlike other buyers, once your item sells we issue an IMMEDIATE payment to you via PayPal, Zelle, or Wire. If needed, we can also mail you a check.
You simply email or call us and request your items to be returned. We will mail your items back with all expenses paid by us.
Certain brands and styles preserve different degrees of resale value and can command higher prices than others. The prices of your items will be determined based on brand resale value, market trends, item condition, and consumer demands.
We accept most major brand name jewelry, or non-branded with a retail price over $1,000. You can view a list of brands we buy at this link
DIRECT OFFER FAQ
We totally understand that sometimes it simply does not make sense to sell your jewelry. If you reject our offer, we will return your items to you, no questions asked. It’s that simple.
After we assess your items and you accept our offer, we issue prompt payment to you via your choice of online payments, including PayPal, Chase Zelle, or direct deposit to your account. So we’re unlike other buyers that place a check in the mail and can keep you waiting for days to receive your payment.
We buy precious gemstones every day. such as diamonds, sapphire, rubies and emeralds. Not all gems are worth selling and, if you want any of yours back, we’re happy to return them to you, free of charge.
No, we do not take any fees or commission on the offers. Whatever the offer is, is what you will be paid.
SHIPPING FAQ
If you have any paperwork or certificates, please bring the documents or ship them with your valuables.
We take many measures to insure your items are safe. It is important to us that you have confidence you’re working with trusted buyers. Packages are insured and shipped with FedEx for security. Additionally, we have discreet labeling and provide you with a way to track your package through every step of the process.
You have choices! A pre-addressed, prepaid and insured FedEx or USPS shipping label will be sent directly to your email within minutes. Or you can choose to have a full kit with label and shipping supplies mailed to you. If you have a preference as a shipping carrier, just let us know.
From the moment your items leave your hands, they are tracked with notifications sent to you every step of the way. We will also send you a notification the moment your package has arrived at our processing facility.
Everything you need and that includes;
• a prepaid shipping label
• Instructions to safely pack and ship your items
• A packing slip which you need send back with your items
• Tracking information for your records and convenience
• If you choose to have a full kit mailed, you will get everything above plus shipping supplies
It’s our job to figure that out so just send it to us! Our experts range from diamond gemologist, designer brand authentications and expert watch horologist, there is nothing we have not seen and we’ve helped many find a hidden treasure among a pile of not so precious jewelry.
All shipping labels are insured for the quote range that we will provide to you after assessing the images and documents you can provide.