Popular Questions
Frequently Asked Questions
How do you determine the value of my item?
Diamonds, Fine Jewelry, Luxury Watches, Gold, and Precious can vary in price over the years. In some cases, the value of your assets could have been appreciated over time. We determine the value on the day we receive the assets against the commodities market for gold and the wholesale market for Diamonds and Precious metals.
Contact us for a free appraisal and quote of your assets.
Contact us for a free appraisal and quote of your assets.
When will I receive my payment?
For in-person appointments:
We will access your assets in front of you explaining the attributes and wholesale value on the market. Upon acceptance of our offer, our payout is immediate in either Check, Cash, Wire transfer, or Zelle. Before you leave our office the funds will be in your possession.
For Mail-in assets:
Upon receiving your assets, we will open them under our security cameras and evaluate the items sent. Once the evaluation is completed, we will email you an appraisal and written offer for the assets. Once the offer is accepted, we will immediately send a Wire Transfer or Zelle payment which will be in your account the same day.
Do I Pay For Shipping?
No, you do not need to worry about the shipping costs.
How do I ship my assets?
Once you decide to send your assets to us for final review and offer, we will send a shipping label and detailed instructions for packing and sending the assets to us. The assets will be fully insured in transit to our office and are covered by our office insurance policy once received.
How do I get my assets back if refusing your offer?
If you decide not to accept our offer, we will ship the items back to you via overnight, fully insured shipping. The tracking number will be provided to you upon shipment. Please note we must ship the assets back to the address on your government-issued ID and the package will require an adult signature.
What if my package gets lost?
If you decide not to accept our offer, we will ship the items back to you via overnight, fully insured shipping. The tracking number will be provided to you upon shipment. Please note we must ship the assets back to the address on your government-issued ID and the package will require an adult signature.
Satisfied customers talk about our customer-centric service
Google Reviews
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From start to finish, TruVal was a great experience! I was treated with respect, warmth and professionalism from the receptionist to the appraisers, all through the estimate and discussion of my jewelry. I was also very pleased with the fair price. I highly recommend TruVal!
I reached out to Truval for a quote on my rings. I received a response the following day! Sarah walked me through the entire process. I was also skeptical of mailing my rings, so I took the trip into NYC from LI. Sarah has excellent communication skills and follow through. She might be the real "gem" here!Shlomi was my gemologist. He was very inviting, put me at ease and I felt completely comfortable. He was transparent and genuinely spoke with me about the value of my rings. Needless to say, I would highly recommend Truval!
What an amazing experience! Not not did I get the best prices for my pieces, but the team was a joy to work with. Sarah was helpful and friendly. Schlomi walked me through his process and was kind and fair. He even helped me find another buyer for a bracelet/earring set, so I could get the best deal. 10/10 recommend and will be back!
From the moment I spoke to Sarah I was put at ease. I live in Birmingham, Alabama and had gotten a quote from the premiere jeweler in our city. Sarah's offer was 1k more my two older Rolex watches, so it was an easy decision to sell. She stayed with me through the whole process of shipping, appraisal, offer, and payment. This was a first for me to ship such valuable items across country to a company I didn't know, but the whole process was seamless. She answers her phone, responds to texts and or emails. It was a quick process with overnight shipping and direct wire payment to my account. In addition, I received a free appraisal on my mother's wedding ring. In the end I decided to keep the ring and she shipped it back to me at no cost. The other reviews speak for themselves, so I wanted to add my affirmation that this is the place to go regardless of where you live. Sarah could teach a class in customer service so be extra nice to her! My dog Bell and I appreciate her help.
Had a really great experience working with Sarah to sell a ring. She walked through the process in great detail. Within a day she had an offer for me. Throughout my entire experience with TruVal, she was overly communicative and easy to get in touch with. If you are looking for a great, trust worthy company to trust with your jewellery look no further. Sarah will take great care of you.
